Shipping & Handling

Destinations

Virtually our products can be shipped to all countries around the world except for those products with restrictions or impossible to be shipped to certain destinations. If your order is impossible to be shipped, we will contact you.

Please enter your address in English which can make it easier for the shipping company to read and handle your parcel.

Delivery Time

The total delivery time is the sum of the lead time and the shipping time.
Lead time = the period between your order and shipment of the ordered products. (It usually lasts for 1-5 days, shown on the product description page after the product name.);
Shipping time = the period between shipment and delivery of your order. (It usually requires about 1-15 business days depend on the shipping method.).

But please note that any delivery time or date, time or periods mentioned herein, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may be out of our control. For example, in some cases, your customs authority may hold your products which may result in a delay of the delivery. Except as provided in the next paragraph, we shall not be responsible or liable for any late delivery or non-delivery caused by such objective factors (for whatever cause or reason, and whether or not within our control).

Duties & Taxes

Most products are subject to the payment of import duties (e.g. in the U.S.) or other duties, and other charges including value-added tax (VAT) or other taxes. If these are applicable, they will be levied and determined when the shipment is processed by the applicable customs agency in your country/area. Please check the import policies in your country/area to understand and ascertain the applicability of and your liability for any such duties or taxes on the products you purchase from us.

On July 1, 2021, new value-added tax (VAT) rules on e-commerce sales came into effect in the 27 countries of the European Union (EU), which affects the sales of goods to EU consumers through online stores. An Import One-Stop Shop (IOSS) number shall be provided to the carrier for orders on which Registan International has collected VAT and to be shipped to the EU from non-EU countries/areas . To support this change, we have updated our website and API to show the IOSS numbers for applicable orders

The 27 countries within the EU include Austria, Belgium, Bulgaria, Croatia, Cypress, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

All duties and taxes applicable in other countries/areas, if any, are not included in the purchase price of your order or transaction. If they apply and are levied, then you rather than us, the manufacturer or the supplier shall be solely and exclusively liable, and you shall directly pay them to your government or to the designed courier service company on delivery of your items. We (or the manufactuer, or the supplier) shall not be liable for payment of the aforesaid duties, charges and taxes.

We shall not be liable for any delay in shipping or customs clearance since such delay is out of our control.

Thank you for your cooperation .